Questions We Hear Often

What types of cuisine does Kaviar specialize in?

We focus on Japanese fine dining, centering our service around omakase and tasting menus that celebrate seasonal and premium ingredients. Each course is thoughtfully composed to highlight the textures, balance, and craftsmanship of Japanese culinary tradition. Expect carefully paced presentations featuring luxury items—like A5 Wagyu and Kaluga caviar—served in a sequence that builds the tasting experience from start to finish. Our commitment to ingredient quality and presentation is what defines Kaviar for discerning guests.

Are there vegetarian or vegan options available at Kaviar?

Yes. We can accommodate vegetarian and vegan preferences when we know in advance. Our kitchen creates alternative courses that honor the structure and intent of the tasting menu while maintaining the same level of care and creativity as the regular service. Please let us know your dietary needs when you book so the chefs have time to plan thoughtful substitutions.

What is the typical duration of a dining experience at Kaviar?

A full visit typically lasts about two to three hours, depending on the reservation type. This allows time to enjoy each course at an unhurried pace. Omakase experiences can run toward the longer end because they are personalized and include chef interactions and detailed explanations. Please arrive on time so we can deliver the complete tasting progression as intended.

Can I request a specific chef for my omakase experience?

We aim for consistency across our team, but specific chef requests can’t always be guaranteed. You may note a preference when booking and we’ll do our best to honor it based on availability. Every chef on our team brings their own expertise and care, so you can expect an exceptional omakase regardless of who is leading the service.

Is there a minimum age requirement for dining at Kaviar?

To preserve the refined atmosphere, we generally ask that diners be at least 12 years old. Exceptions for special occasions or private events may be considered—please mention younger guests when you make your reservation so we can advise and accommodate when possible. Always check with us directly for the most current policy.

What should I do if I have a food allergy during my visit?

If you have a food allergy, tell us when you book and remind your server on arrival. We take allergies seriously and will work to accommodate them safely, but clear, advance communication is essential so the kitchen can plan appropriate substitutions and avoid cross-contact where possible.

How do I make a reservation at Kaviar Restaurant?

Booking at Kaviar is about choosing the right channel and giving us the details we need to prepare. Online bookings are fast for standard tables, while a phone call is best for special requests, omakase seats, or private events. Below we walk through practical steps to secure a table and what information to have ready so your confirmation arrives smoothly.

1. Have your essentials ready: preferred date and time range, full name, phone number, party size, and any dietary or celebration notes.
2. Pick the right booking method: use the online portal for standard seating, call for special requests, and submit a direct inquiry for private events.
3. Confirm your party size and seating preference, then wait for confirmation; if you’re booking close to the date, follow up by phone.
4. For omakase or tasting-menu seats, reserve well in advance and state dietary restrictions when you book.
5. Keep your confirmation number and contact information handy for quick changes or cancellations.

These steps help you decide where to book and what to prepare. The table below compares common booking methods so you can choose the most reliable channel for your needs.

Online portals are efficient for routine bookings; phone conversations work better for bespoke needs. Choose the channel that matches your request and be ready to follow up for high-demand experiences like omakase.

What are the available booking methods for Kaviar reservations?

We offer three main booking paths: our online reservation flow, reservations by phone, and partner platforms. The online flow is fastest for routine table bookings and provides near-instant confirmation when slots are open. Calling the restaurant is best for complex requests, private dining, or clarifying omakase availability, since staff can confirm special menus, seating, and any deposit requirements. When deciding, consider response time, whether you need to communicate allergies or celebrations, and if you require written confirmation for a larger party. For exclusive experiences or last-minute changes, a call gives the best chance to align service with your expectations.

Can I book the Omakase experience online or by phone?

Omakase seats may be available online for individual guests, but full-party bookings or customized menus often require advance notice and a phone confirmation. Omakase is a chef-led tasting sequence that frequently features limited ingredients—such as A5 Wagyu and Kaluga caviar—so availability can be constrained. We recommend reserving several days to weeks ahead for omakase, and always disclose dietary restrictions at booking because substitutions are sometimes limited by the menu’s progression. If you have special requests, calling lets our team evaluate feasibility and confirm any deposit or modification requirements. Early planning and clear communication help ensure a seamless tasting experience.

What is Kaviar’s cancellation and no-show policy?

Our cancellation and no-show policy protects seats and the kitchen’s preparation cycle, and we ask for advance notice when plans change to avoid potential fees. Different reservation types have different expectations: late cancellations or no-shows can disrupt staff scheduling and ingredient sourcing, so please review the scenarios below to understand notice requirements and likely actions. If you need an exception, contact us directly to discuss your situation.

In short: notify us as early as possible; late cancellations or no-shows may result in a fee, and we’ll work with guests to address emergencies or extraordinary circumstances. The list below highlights common exceptions and tips to avoid charges.

• Tell us as soon as plans change so we can reallocate seats and adjust ingredient purchases.
• Large-party cancellations and omakase changes usually require more notice than standard bookings because of pre-ordered luxury ingredients.
• If an emergency prevents attendance, contact the restaurant right away to explain the situation and request guidance on fee waivers.

Below is a table outlining common scenarios, the notice we ask for, and the likely action so you know when fees may apply.

Clear communication is the best way to avoid charges—different reservation types carry different expectations, so contact us promptly if your plans change.

How much is the Kaviar cancellation fee and when does it apply?

Cancellation fees are applied mainly for late cancellations or no-shows to help offset perishable ingredient and staffing costs. Fee amounts and rules vary by reservation type—standard bookings tend to be more flexible, while omakase and private events often have stricter terms because of high-value ingredients like A5 Wagyu and Kaluga caviar. If a fee is assessed, you’ll be informed at booking and given a route to dispute or request a waiver; documenting extenuating circumstances quickly improves the chance of an exception. To avoid fees, provide as much notice as possible and follow the modification procedures described below.

What are the procedures to modify or cancel a reservation?

To change or cancel a reservation, have your confirmation details ready and use the original booking channel when possible for the fastest processing. For online reservations, sign in to the booking portal and use the edit/cancel option linked to your confirmation—this works well for small changes like guest count or time shifts. For more complex changes—such as altering an omakase booking, converting to private dining, or transferring reservations—please call us directly so staff can confirm feasibility and any deposit or notice requirements. Always request an updated confirmation to avoid misunderstandings, and ask staff about any potential fees when in doubt.

What are the dining policies and dress code at Kaviar?

Kaviar offers a refined dining atmosphere where courteous behavior, punctual arrival, and tasteful attire support the chef’s tasting progression and the overall guest experience. We recommend smart casual to elegant dress to match the dining room’s tone rather than enforcing a strict uniform. Punctuality is important because tasting sequences begin promptly; late arrivals may compress the experience or require menu adjustments. The list below outlines practical attire and etiquette guidance so guests arrive prepared and contribute to a smooth service rhythm.

• Arrive on time to preserve the pacing of the tasting menu and respect other diners.
• Opt for smart casual to dressy attire; avoid athletic wear or overly casual clothing for special events.
• Limit phone use and keep it discreet, especially during omakase where attention to the chef enhances the experience.

These guidelines help maintain the intended ambiance and allow the kitchen to present each course as designed. Details on dress and dining etiquette follow.

Is there a dress code to follow at Kaviar Restaurant?

We recommend dressing in a way that reflects our fine-dining setting—smart casual to elegant—while prioritizing comfort. Suitable choices include tailored shirts or blouses, dress slacks, dresses, and polished footwear; casual athletic wear and overly informal items are discouraged for celebratory dinners or private events. For private dining or formal celebrations, slightly more formal attire may be suggested. If you’re unsure about what to wear for a particular evening, call when you book and we’ll help you plan.

What dining etiquette should guests observe during their visit?

Etiquette at Kaviar centers on attentive participation in the tasting sequence, respectful interaction with our team, and consideration for fellow guests to preserve an intimate atmosphere. For omakase, we encourage listening to the chef’s explanations, tasting dishes in the presented order, and avoiding alterations to plated items so the intended progression and plating artistry remain intact. Photography is welcome in moderation—brief photos are fine, but prolonged phone use or flash can disrupt service. Tipping and polite acknowledgment of the staff’s efforts are appreciated, and thoughtful questions are welcome as part of the experience without interrupting the flow.

How does Kaviar accommodate dietary restrictions and special requests?

We balance guest safety with the integrity of our curated tasting menus by asking for timely notice of dietary restrictions and special requests. Omakase and chef-driven sequences rely on specific ingredients and timing, so the kitchen needs advance notice to plan safe and thoughtful substitutions. Tell us about allergies and preferences when you book so we can confirm what accommodations are possible and advise on cross-contact risks or ingredient availability. Below are practical steps to help guests notify us clearly and request celebration touches when appropriate.

How can guests inform Kaviar about allergies or dietary needs?

Please disclose allergies or dietary needs when you make your reservation—use the booking notes field or tell us directly by phone—and be specific about the allergen and its severity. For tasting menus, giving notice several days in advance allows the kitchen to design safe substitutions without disrupting the meal’s progression. When speaking with our team, state the allergen name, the level of severity, and whether an epinephrine auto-injector is required; this helps us confirm handling procedures and assess cross-contact risks. After you disclose, ask for confirmation that the kitchen has documented the information and remind your server on arrival so front- and back-of-house teams coordinate for safety.

Are special occasion requests and accommodations available?

Yes. Modest celebratory touches—like desserts, seating notes, or discreet acknowledgments—are often possible when requested at booking with reasonable lead time. Larger customizations for private events may require additional planning and lead time. To request special arrangements, provide the date, headcount, and desired accommodation when booking and confirm any fees or menu adjustments with staff. Early communication allows us to coordinate the kitchen and service team and create a memorable occasion without disrupting the tasting flow.

What should I know about booking Kaviar’s Omakase and private dining experiences?

Omakase and private dining require earlier planning than standard seating because of exclusive ingredients and personalized service. Omakase often features luxury components—such as A5 Wagyu and Kaluga caviar—so seats can be limited and lead times longer. Private dining adds logistical needs like menu customization and potential deposits to secure space. The table below summarizes experience types, recommended lead times, and party-size considerations to help you choose the right option for your occasion.

This comparison makes it easier to understand how seat-based omakase, private dining, and standard reservations differ in preparation and booking expectations.

Understanding these differences will help you choose the correct reservation path. The following sections explain practical requirements for each experience and how to begin the booking process.

What are the reservation requirements for the Omakase experience?

Omakase usually requires advance notice, especially for multi-guest seating, because the chef plans a sequential menu with precise ingredient sourcing. We recommend booking several days to weeks ahead, and earlier for requests that include items like A5 Wagyu or Kaluga caviar. Omakase is often best suited to individual counter seats or small groups to preserve timing and consistency. When requesting omakase, provide dietary restrictions, any celebration notes, and contact details so we can confirm substitutions, deposit requirements, or our confirmation policy.

How can I book private dining or special events at Kaviar?

To inquire about private dining or events, prepare key details: preferred dates, estimated headcount, desired menu style (tasting progression or plated courses), and any AV or seating needs. Share this information when contacting us and we’ll evaluate space availability, menu customization, staffing, and any deposit or minimum spend expectations. Initial outreach by phone or through the reservation portal with these details helps us prepare a proposal and recommend next steps. Confirm timelines for final guest counts, menu selections, and payment as planning progresses so we can deliver a tailored event aligned with your expectations.

Where can I find additional support and contact information for Kaviar reservations?

For the most accurate, up-to-date reservation details, contact Kaviar directly by phone and check our reservation portal or Google Business Profile for live updates. Our address is helpful when planning transit: 70 N Raymond Avenue, Suite 250, Pasadena, CA 91103. When you call or use the booking flow, have your preferred dates, party size, and any allergy or celebration notes ready so we can respond efficiently. The short guidance below explains what to say when contacting the team and what to expect in terms of response time.

When you contact reservation support, share your preferred date and time, the number of guests, and any restrictions or requests—this reduces back-and-forth and speeds confirmation. For urgent day-of assistance, calling is the most direct option; for standard modifications or cancellations, use the online portal linked on our official pages. Keep your confirmation details handy to expedite changes and help our team provide precise guidance.

How do I contact Kaviar Restaurant for reservation assistance?

Call the restaurant and be ready to provide the booking name, date, time, and guest count so staff can locate your reservation and advise on availability or policies. If you book online, include dietary notes and celebration requests in the designated fields and save your confirmation number. Follow-up calls can verify special accommodations. For omakase or private dining, contact us early so we can confirm ingredient availability and any deposit requirements. Expect attentive support and clear next steps when planning or modifying complex reservations.

What are Kaviar’s hours of operation and location details?

Our address is 70 N Raymond Avenue, Suite 250, Pasadena, CA 91103. For current hours and any event-related changes, check our reservation portal or business profile before booking. Allow extra time for parking or transit so you arrive promptly and preserve the tasting sequence—punctuality supports the kitchen’s rhythm and enhances the experience. If you need directions or accessibility accommodations, mention them when you contact reservations so we can provide practical guidance.

This guide explains how to reserve, modify, and plan a visit to Kaviar, covering policies, etiquette, dietary procedures, and the special booking needs for omakase and private dining. For booking help, have your details ready and reach out through our reservation channel or by phone to confirm availability and any specific policies.

Conclusion

Dining at Kaviar is an invitation to a carefully curated journey through Japanese fine dining. With attentive service, seasonal ingredients, and thoughtfully composed omakase and tasting menus, we aim to make each visit memorable and personal. To secure your experience, reserve early—your culinary journey at Kaviar awaits.